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Dissertation: Only few manufacturers are able to profit from services – Study investigates how successful firms exploit their capabilities

Posted on 11/09/17.


According to Tuomas Huikkola’s doctoral thesis “Escaping the commoditization trap by going downstream: How does a manufacturer manage its capabilities to create wealth from solutions?” the service business has been viewed whether as a goldmine or a lifeguard for the western technology companies in the era of product commoditization. The dissertation consists of four empirical articles. Qualitative comparative case study method has been applied in the articles. Several Finnish technology companies that have pursued successful servitization strategies have been studied in the thesis.